Refund Policy

The 7-day refund window

If a Civils Notes membership does not work for you, you can request a full refund within 7 days of purchase, provided you have revealed fewer than 200 member-only answers and explanations during that time.

That is roughly two full-length mock papers, so you can sit a complete test, work through its explanations, and still change your mind. Your current count is shown on your account page, so you never have to guess where you stand.

We use a threshold, rather than an unconditional no-questions-asked refund, because the practice bank is the paid product itself: once its explanations have been read, the value has already been delivered. Trying enough questions to see whether the format works for you is exactly what the window is for.

How to request a refund

Email civilsnotes.in@gmail.com with the subject line "Refund request", the email address you signed in with, and your payment reference or receipt if you have it. We will confirm your usage against the 200-answer threshold and let you know the outcome within 2 business days.

Approved refunds

An approved refund is issued to your original payment method through our payment gateway (Razorpay). It typically reflects within 5 to 7 business days, though your bank or card network may take longer on their end, this part is outside our control.

Failed or duplicate payments

If you were charged more than once for the same membership, or charged but never received access due to a technical error on our end, that is always refunded in full, regardless of usage or the 7-day window. Email us and we will fix it promptly.

Outside the window, or over the usage threshold

Requests made after 7 days, or after 200 or more member-only answers have been revealed, are not eligible for a refund under this policy. This does not affect any right you may separately have under Indian consumer protection law.

Changes to this policy

We may update this policy as membership offerings change. Any purchase is governed by the policy in effect at the time of that purchase: passes sold earlier ran until a fixed exam date, and passes sold now run for one year from the day of purchase. This threshold was previously expressed as a percentage of the member-only bank and became a flat count on 22 September 2026, so that it stops moving as the question bank grows. See also our Terms of Service.